Return & Refund Policy


Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to make a return or exchange, please review our policy below.

1. Return Window

  • You have 30 days from the date of delivery to request a return or exchange.

  • Requests submitted after 30 days from delivery will not be eligible for a refund or replacement.

2. Eligibility & Item Condition

To be eligible for a return, items must meet the following criteria:

  • Unused, unworn, and in the same condition as received.

  • Kept in the original packaging, including all tags, labels, and accessories.

  • Accompanied by a proof of purchase (order confirmation, invoice, or receipt).

3. Non-Returnable & Final Sale Items

Certain types of items cannot be returned:

  • Final sale or clearance items.

  • Customized or personalized products.

  • Gift cards.

  • Opened or used personal care items (for health and hygiene reasons).

4. How to Initiate a Return

  1. Email our support team at sales@pukajewelry. com with your Order Number and reason for the return.

  2. Once your request is reviewed and approved, we will send you detailed shipping instructions and a return mailing address.

  3. Package the item securely and ship it to the address provided.

Please note: Do not send items back without first contacting customer support, as unapproved returns cannot be processed.

5. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying all return shipping costs, unless the item arrived damaged, defective, or incorrect.

  • Non-Refundable: Original shipping charges are non-refundable. If you receive a refund, the cost of original shipping will be deducted.

  • We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of returned items without tracking.

6. Refunds & Processing

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method within 5 to 10 business days.

  • Processing times may vary depending on your financial institution or credit card provider.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is defective, damaged, or if you received the wrong item:

  • Contact us immediately at [email protected] within 48 hours of delivery.

  • Include clear photos of the damaged or incorrect item along with your order number.

  • We will send a replacement or issue a full refund (including shipping costs) at no additional expense to you.

8. Contact Us

If you have any questions about our Return Policy, please reach out: